Privacy Policy

Effective Date: 11/15/2024
Company Name: Multicultural Counseling Center ("MCC")

The Multicultural Counseling Center ("we," "us," or "our") is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data in compliance with applicable privacy laws, including HIPAA (Health Insurance Portability and Accountability Act) and other relevant regulations.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

Name, address, phone number, and email address.
Date of birth, gender, and marital status.
Emergency contact information.

b. Health Information

Medical history, psychological assessments, and treatment plans.
Records of counseling sessions, including notes taken by counselors.
Information about medications, diagnoses, or referrals.

c. Payment Information

Credit/debit card details or billing information.
Insurance provider and policy details.

d. Automatically Collected Information

When you visit our website, we may collect IP addresses, browser type, and usage data through cookies and similar technologies.

2. How We Use Your Information

Your information is used to:

Provide and improve our counseling services.
Develop personalized treatment plans.
Communicate with you regarding appointments, updates, or services.
Process payments and manage billing.
Comply with legal and regulatory obligations.

3. How We Protect Your Information

We implement stringent security measures to safeguard your personal and health information, including:

Secure storage systems for physical and electronic records.
Encryption and secure transmission protocols for online communications.
Access controls to limit information to authorized personnel only.

Despite our best efforts, no method of transmission or storage is completely secure. By using our services, you acknowledge and accept this risk.

4. Sharing Your Information

We do not sell, rent, or share your information with third parties, except as outlined below:

a. With Your Consent

Your information may be shared with third parties if you provide explicit consent.

b. For Treatment and Operations

With other healthcare providers for coordinated care.
With administrative staff for operational purposes.

c. As Required by Law

Your information may be disclosed to comply with:

Court orders, legal subpoenas, or other legal processes.
Reporting requirements for abuse, neglect, or threats of harm.

d. For Payment

To process payments or claims with your insurance provider.

5. Your Rights

You have the right to:

Access and request copies of your records.
Request corrections to inaccurate or incomplete information.
Restrict certain uses or disclosures of your data.
Withdraw consent for the use of your information, subject to legal and contractual obligations.
File a complaint if you believe your privacy rights have been violated.

To exercise these rights, please contact us using the details provided in Section 8.

6. Cookies and Website Use

Our website may use cookies to enhance your browsing experience. You can control or disable cookies through your browser settings. However, this may affect the functionality of certain features on our site.

7. Retention of Information

We retain your information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy.
Comply with legal and regulatory obligations.
Resolve disputes or enforce agreements.

8. Contact Information

For questions, concerns, or to exercise your privacy rights, please contact us at:

Multicultural Counseling Center
7625 S. 3200 W., Ste 2
West Jordan, UT 84084-2887
(801) 915-0359
customerservice@mccounseling.com

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with the revised effective date.

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.